Overview
Engage® CRM Solution has a powerful data warehouse architecture containing a Data Mart which holds records of all customer interactions with the Marketing, Sales and Services Departments, the Call Centre, Web facilities, etc.
A complete suite of pre-defined analyses and reports is provided for the strategic support of your business.
Engage® CRM Solution has a powerful ROLAP interface - powered by MicroStrategy, the technological choice of any number one company in the world - for delivering without restrain all the solutions of analysis proposed by the platform.
Building on a big amount of experience and man-hours, Soluciones S.A. provides the clients with a powerful business platform that allows them to derive a rapid return on their investments: Engage® CRM Solution.
With Engage® CRM Solution marketing employees will have the resource of all the information they need to detect business opportunities, analyse problems and plan suitable actions to be carried out by the specific departments, such as the Call Centre, e-Mail, Fax, Front Office, etc.
The technological platform of Engage® CRM Solution allows you, as easily as "point and click", to deliver new reports and analyses through an interface that uses hypertext language (HTML).
A competitive advantage (evidenced by a rapid return on your investments) of this type of application is the ease with which your Marketing staff can produce pre-defined analyses and reports, as well as create new ones without any special training.
Engage® CRM Solution allows you to develop the complete cycle of customer feedback starting from Database Marketing, related to strategies and analysis, following with the easy design and implementation of campaigns or specific actions, altogether independent from the media used - Contact Centre, Call Centre, e-Mail, Fax, Portable Digital Assistant (PDA), Wireless Application Protocol (WAP), etc.
Building customer loyalty by analysing customer needs and behaviour patterns, is a task that Engage® CRM Solution carries out in a natural and automatic way through the parameters defined in its platform. Remembering a customer's birthday and suggesting a proposal or a gift are simple tasks that translate into business opportunities.
Engage® CRM Solution is a simple, open platform, easy to integrate with other systems, like Enterprise Resource Planning, legacy applications or any other system in operation in your organisation.
Engage® CRM Solution has a common Computer Telephony Integration (CTI) component with facilities tightly integrated with Genesys, Symposium, Interactive Intelligence, Tecnovoz, among others, which allows the concentration of all your management in one enviroment.
Engage® CRM Solution supports Oracle, DB2, SQL/Server and can be executed in any Windows NT, Windows 2000, Solaris, AIX platforms, among others.